Error code I: Bin hood doesn't work

Last updated: August 11, 2026
Applicable model: Popur S7 Split Litter System (SLS)
Applicable firmware version: 4.0.0 & onwards
Applicable mobile app version: 2.0.0 & onwards (both Android & iOS)

🔍 Troubleshooting Suggestions

Error code I indicates that the bin hood motor is hindered, losing its power or not working at all. In tandem with this code, the status light will flash in red.

The bin hood must open fully to a 90° vertical position, which is a built-in prerequisite for dumping waste. Below are a few common environmental factors that may lead to this error:

• Proper seating helps prevent imbalance, wobbling, or tension that could interfere with the bin hood. Please double-check its setup using this short assembly guide: https://youtu.be/bZ3mRNZrMH4.
• Please make sure there is sufficient clearance for the hood to open, and no nearby obstructions.
• The hood can be programmed to stay fully upright briefly to prevent premature closure. Try enabling the Keep Upright feature in Popur S7 App → Device Page → Top-right icon for Settings → Dump → Keep upright.
• The trash bag itself can sometimes interfere. Heavy clumps resting on the bag may pull the hood back—please stretch the bag fully so it reaches the bottom of the bin.
• If the unit is placed on a plush carpet or thick litter mat, it may tilt slightly and press against the bin, affecting hood movement.

After these checks, plug in the bin hood again. Then, power cycle the machine or press the Bin button to open/close the hood. If the bin hood still doesn't work or the blinking red light recurs, a new bin hood will be needed.

🪛 Repair or Replacement

When prompted with this error code, you are advised to replace the bin hood for a full restoration.

For the replacement parts:

• Please contact our Customer Care Department if your unit is under warranty.
• If out of policy, kindly refer to the corresponding parts listed in our store: Bin Hood Module & USB Cable for Popur S7; or the entire component that saves tinkering efforts: Automatic Bin Hood for Popur S7.
• Video guide: https://youtu.be/bkZEFZBuKUU.

Warm reminder: If you don't hear from us within 48 hours, it suggests that your email provider has spammed or blocked our reply. Please add our domain (@popur.com) to your approved senders list or check the junk folder. You may go ahead purchase the above parts first to save shipping time, and ask for a refund retrospectively. Please note this type of refund can only be issued via non-expiring store credit as a warranty arrangement.