Connection help

Last updated: September 1, 2026
Applicable model: Popur S7 Split Litter System (SLS)
Applicable firmware version: All
Applicable mobile app version: All (both Android & iOS)

🔍 Troubleshooting Suggestions

If you're challenged by connectivity issues due to the recent rollout of the Firmware v4.0.0 and App v2.0.0, you might have done it in a wrong order or missed a specific step. Please refer to the update guide first.

Wireless connection function could have been mistakenly disabled by holding the Sifter button for 7s. To enable it again or rule out such possibility, simply reboot the machine.

As a sanity check, please open your phone's Wi-Fi list for a network named "SmartLife-XXXX." Based on prior cases, if the device hotspot named "SmartLife-XXXX" is discoverable, the root cause is typically related to incomplete app permissions or router-level restrictions.

Otherwise, have you previously connected your Popur S7 using SmartLife or another third-party app?

If yes, the device must be removed from those apps first. Reprovisioning will fail if residual bindings remain. Please proceed only after confirming removal.

If not, here are a few tips regarding connectivity:

  • The device operates independently and does not require Wi-Fi for core functionality.
  • To reset Wi-Fi pairing, hold the Bin key for 7 seconds until you hear three consecutive beeps.
  • Do not manually connect to the "Smartlife-XXXX" hotspot in your Wi-Fi settings—this is a provisioning broadcast, not a valid network.
  • Ensure your phone is connected to an active Wi-Fi network (2.4GHz or 5GHz are both supported).
  • Confirm Bluetooth is enabled on your phone.
  • Grant full permissions to Bluetooth, Location, and Local Network (on Android, these appear as Location and Nearby Devices).
  • If router restrictions are suspected, you may temporarily use another phone's personal hotspot as a substitute Wi-Fi network. This method has consistently succeeded during testing. After pairing, you may switch back to your primary network—the device will retain its configuration.

Furthermore, the Wi-Fi circuitry has some technical requirements, including:

  • The password length supports a maximum of 64 characters (consisting of UTF-8 encoded English letters, numbers, and common punctuation marks such as -, _, ., @, #, $, %, and &.) Please also ensure that there are no hidden spaces.
  • It is recommended to use WPA2/WPA2 PSK (AES) encryption; WPA3 is not supported.
  • DHCP should be enabled on your router and that MAC address filtering should be disabled to guarantee a stable connection.

The following special characters are prone to causing network configuration failures and must be avoided in the password:

  • Spaces, particularly invisible spaces at the beginning or end of the string.
  • Shell/URL-sensitive characters, such as quotation marks (" ' ), backslashes (\), parentheses (()), and curly braces ({})
  • Non-English alphabets, emojis, and non-UTF-8 encoded symbols.

🪛 Repair or Replacement

In case all efforts are to no avail, we recommend replacing the motherboard that integrates the Wi-Fi circuitry to refresh the related electronics. The mobo features a modular design so that it can be replaced efficiently and handily using the video guide below. Feel free to keep the cat sensor as backup and skip the corresponding section, which is not applicable to the present issue.

For the replacement parts:

Warm reminder: If you don't hear from us within 48 hours, it suggests that your email provider has spammed or blocked our reply. Please add our domain (@popur.com) to your approved senders list or check the junk folder. You may go ahead purchase the above parts first to save shipping time, and ask for a refund retrospectively. Please note this type of refund can only be issued via non-expiring store credit as a warranty arrangement.