Return Policy

Updated on June 1, 2022

Manufacturers, suppliers, or publishers, other than popur.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations. 

Cancellation

Customers can request a full refund within 24 hours after placing an order on popur.com. Please note that we will charge a 3.9% transaction fee if you apply for the refund after 24 hours and before delivery. Orders could not be cancelled 30 days after purchase.

Return

Please contact us at support@popur.com for assistance. We will help you create a return label and process your refund after receiving your returned items.

For the return of U.S. orders, we'll charge the 3.9% transaction fee plus return shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.

Refund

After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified by an email once your order is refunded.

If you don't receive the refund after 14 business days, please contact us at support@popur.com.

Return Shipping Cost

We will charge you the shipping fee (US$60) under these circumstances:

  • If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the 3.9% transaction fee plus return shipping cost.
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes.
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
  • Any defects or damages caused by misuse of products, unauthorized modification, disassembly or operation not in accordance with the official instructions or manuals.
After-sales Service Contact

support@popur.com