Frequently
Asked
Questions
Demo
General
A self-cleaning litter box helps you scoop away litter clumps and solid wastes automatically. Popur X5 features a new kind of mechanism protected by United States utility patent, which is the latest advancement in litter disposal technology, and different from any other self-cleaning litter boxes that existed earlier. Learn about Our Technology and find out why it is superior.
Developed by longtime cat fanciers and talented engineers, Popur is your choice second to none.
Roomy space? 24-inch OPEN tray for your chonks.
Maintenance? NEEDLESS as long as you feed Popur with sufficient litter - real lifehack.
Going on a vacation? You got 30-day storage capacity.
Safety? Traditional ones may cut your pets. Popur is designed without such likelihood.
Quality? 2-year warranty and sub-1% repair ratio.
Odors? Noise? Mess? All barely existent.
Carpet? OK.
Price? $399 with free shipping - that's $300 lower than others.
Most cats acclimate to Popur X5 quickly as it looks like their old litter tray. To date, we have sold over 2,000 units and only four families told us their cats could not accept the change. So, we believe 99% cats will eventually adapt. It would be helpful to follow the SMART steps as suggested in Best Practices to navigate through the transition period. Lastly, you may try out Popur X5 under our 100-Day Home Trial program.
This is our money-back guarantee and 100% satisfaction promise. Popur X5 Self-Cleaning Litter Box purchased on popur.com is eligible for return and refund within one hundred (100) calendar days from the date of delivery (as shown on FedEx’s, UPS’s or USPS’s tracking record). Such requests will be handled according to our Return Policy.
When you purchase the Popur X5 Self-Cleaning Litter Box on popur.com, we guarantee that you are entitled to the lowest price within thirty (30) calendar days from the date of your order. Upon request, we will refund you the difference as a result of any price reduction or special promotion. Please note that complimentary add-ons and gifts cannot be counted as or converted into monies. Popur retains the right to determine the price difference applicable under this price match program.
Please refer to our Warranty Policy for details.
Please refer to our Return Policy for details.
Product
There is only one model at retail because we believe it is the best design. Popur debuted on Kickstarter with a plastic bin, known as the Pro model. However, we sunset it in Nov 2022 because of several quality issues occurred during production, which resulted in a poor yield rate and hence a ridiculous cost. We have re-designed the bin that consists of an automatic lid and a cardboard base. While the new design retains the merits of the original for being automatic and self-sealing, it is also outfitted with the following advantages.
● It showcases our environmental consciousness by reducing 80% of the plastics used.
● It increases the net volume to 11 liters, and the storage capacity by more than 10%.
● It requires zero maintenance by simply replacing the durable cardboard base if necessary.
● It attaches to the tray more sturdily and prevents itself from being dislocated.
● It has features to help installing the bags more tightly, as well as installing up to 5 bags together.
● It is free from any magnetic or protruded parts which might rip off a fully loaded bag.
● It is less costly.
Popur X5 is 21.2” wide, 30.4” deep, and 18.2” high, combining both the litter tray and the trash can. You need extra head room above because it is 25.3” high when the litter tray is fully lifted.
The litter tray is in a cuboid shape with an area of 19.7” by 15.7”, and a diagonal as long as 24 inches. We all know that cats are liquid. But our official guideline is still to measure the length from the neck to the tail base of your cat. Ideally it is shorter than the diagonal.
That said, even a fully-grown, 37”-long Maine Coon finds his way into Popur comfortably. With the open-top design, your big cats can make use of the space outside Popur’s footprint. You are encouraged to give it a shot under our 100-Day Home Trial program.
Yes.
You may use standard kitchen bags, or a drawstring option. The opening of the bag should be at least 31.5” wide (ideally 35”). The depth should be at least 18”, but virtually all bags are much taller. Extra large cat litter box liners will also do, such as this one from Target.
To enhance your experience, we offer elastic band trash bags specifically made for Popur X5. These heavy-duty bags fit tightly in the trash can and will hardly dislodge. We will soon introduce compostable bags and a drawstring type as well.
Any clumping litter will work. Crystal litter is fine, but we don’t recommend unless it is powder-like or has small particle size. Do NOT use pellets that require a double-layer litter box. We suggest going for low-dust, lightweight, fast-absorbing, and hard-clumping options.
Please keep at least 8 liters (2 gallons) or approximately 8 kilos (18 pounds) of cat litter in the tray. That's about one inch below the edge of the liner. Maximum load is 12 liters or 15 kilos of litter. Popur holds 2x to 4x more litter than other self-cleaning litter boxes. So long as you leave sufficient litter inside, your maintenance burden is minimized.
To clear away the litter, please use the solid scoop that comes with the product. Alternatively, you may take out the grey liner first and toss all litter at once.
In our view, you don’t have to throw away any litter. We suggest you top up some fresh litter once every few days to make sure there is plenty left inside, which will help you keep a tidy tray handily. Otherwise, it’s totally up to yourself to decide whether it’s time to change the soiled litter completely or not.
Watch this video to see the simple steps of cleaning out the tray. Popur requires minimal upkeep efforts. Cleaning the surfaces with wet wipes occasionally will keep it going for a long, long time. For serious clean-out, our rule of thumb is once per quarter. But honestly, you don’t even have to if you follow our Best Practices.
Shipping
Yes, we offer free shipping to the contiguous United States on all orders of $40 or more.
The shipping cost for a Popur X5 unit may be as high as $350 for Alaska, Hawaii, Puerto Rico, and other U.S. territories outside the contiguous United States. Please check with us at support@popur.com before placing an order.
3-7 business days. To allow for cancellation, we typically process and ship your order in one or two day(s). Once the carrier receives the package, it will take 2 to 5 business days to deliver. Additional time may be required for shipment to remote areas. Orders are usually not delivered on weekends or holidays according to carriers’ service schedules.
Unfortunately, we cannot.
Popur ships from one of our fulfillment centers in California, Illinois, or New Jersey, depending on its proximity to you but subject to its inventory level.
By default, each item is pre-packaged and will be sent separately. We have a difficulty now in unifying the packing box because the size of different products varies significantly, and the combination is endless. We will find an optimal packing box and consolidate shipments in the future.
Yes absolutely. There is no price info on any of our packing materials.
Troubleshooting
Firstly, the full “error” has been fixed by a firmware upgrade discussed at long-term solution. Such error occurs mostly after changing the trash bag. Now the simplest solution is to unplug & re-plug the trash can.
Why?
There are sensors that monitor the trash can lid. If the lid cannot be tightly closed, it will be regarded as full. You may have noticed that the side of the trash bag is folded when installed. Usually, it is folded differently each time you install a new bag. The sensor is too precise that it even recognizes the tiny difference caused by the folded part, and therefore reports full incorrectly.
The lid will be automatically closed when it is powered back on. Also, its new position will be re-calculated as a baseline for determining full or not. Make sure the trash can is already in place before re-plugging, because it takes two seconds to recalibrate. Otherwise, moving around the trash can after the recalibration may cause the lid to deviate from its baseline position.
Tips for now
● Always unplug the bin first before changing the bag, and re-plug it after done. This way, the lid is recalibrated.
● Definitely do NOT "squeeze" the trash can, which will apparently distort the bin. Put it against the wall, gently. Same for any types of bins.
● Please go easy when opening the lid manually. Some people broke the mechanical arm while opening the lid.
The long-term solution
● We can now detect that the lid has been opened and closed manually. We will then instruct the waste bin to close its lid automatically and to re-calculate its baseline position.
● Originally, we detected all the time whether the waste bin was full or not. Now, we will only detect if it is full right after a cleaning cycle, which is more logical. Therefore, it won't be affected by any manual intervention.
● Based on the feedback from the community, we have upgraded some more features and discussed them in details in our November Update. Upon request, we will send you a physical update tool to implement all new features. Afterwards, you no longer need the tool, and may keep the device up-to-date via the firmware update function in the app.
First, check if the trash can works properly by triggering a cleaning cycle manually. If it does, most likely your cat sat on it or prevented it from opening.
Otherwise, the connection between the trash can and the litter tray is compromised. The box indicator on the display (bottom right corner) should be dimmed in this case. It could be due to a broken trash can, a broken USB port, or simply a broken USB cable.
You may manually open the lid first, and then plug the trash can into a portable power bank. If it doesn' t close the lid automatically, you have a broken trash can.
You may grab a gadget that runs on 5V/1A, such as a USB fan or your phone (no iOS devices), and plug it into the USB port. If the gadget doesn' t power on, you have a broken USB port.
Please contact us at support@popur.com with any picture or video that may help us understand and make a case.
Popur displays the cat face when it detects any motion in the tray area. For products shipped prior to Nov 2022, this is a false detection that might occur due to an early coding error. In the Popur app, please update the firmware to the latest version, which will fix the issue.
For products shipped prior to Nov 2022, this is a known bug. Please download the latest app and update your firmware. Then remove the device and connect the device again. This will rewrite the time zone record stored on the flash and fix the issue.
You may copy & paste your password into the app. Alternatively, you may put the letter/number after the space first, and then move the cursor back to add a space in.
Please do not connect your smartphone directly to the hotspot named Popur-xxxx in your WiFi settings. That's not a valid network. Make sure you are connecting the device to a 2.4Ghz bandwidth WiFi. Turn on the Bluetooth of your smartphone, and allow Popur app the access of Bluetooth.
Cat face (ears wagging) means detecting something (but not sure whether a cleaning cycle is necessary or not).
Cat face (ears not wagging) means detecting a cat (and a cleaning cycle will follow).
Hourglass means a cleaning cycle will start soon.
Progress arrows indicate the progress of a cleaning cycle.
Wagging tongue appears while booting the device.
A flashing trash can alerts that the trash can is disconnected.
Tutorials
Demo
General
A self-cleaning litter box helps you scoop away litter clumps and solid wastes automatically. Popur X5 features a new kind of mechanism protected by United States utility patent, which is the latest advancement in litter disposal technology, and different from any other self-cleaning litter boxes that existed earlier. Learn about Our Technology and find out why it is superior.
Developed by longtime cat fanciers and talented engineers, Popur is your choice second to none.
Roomy space? 24-inch OPEN tray for your chonks.
Maintenance? NEEDLESS as long as you feed Popur with sufficient litter - real lifehack.
Going on a vacation? You got 30-day storage capacity.
Safety? Traditional ones may cut your pets. Popur is designed without such likelihood.
Quality? 2-year warranty and sub-1% repair ratio.
Odors? Noise? Mess? All barely existent.
Carpet? OK.
Price? $399 with free shipping - that's $300 lower than others.
Most cats acclimate to Popur X5 quickly as it looks like their old litter tray. To date, we have sold over 2,000 units and only four families told us their cats could not accept the change. So, we believe 99% cats will eventually adapt. It would be helpful to follow the SMART steps as suggested in Best Practices to navigate through the transition period. Lastly, you may try out Popur X5 under our 100-Day Home Trial program.
This is our money-back guarantee and 100% satisfaction promise. Popur X5 Self-Cleaning Litter Box purchased on popur.com is eligible for return and refund within one hundred (100) calendar days from the date of delivery (as shown on FedEx’s, UPS’s or USPS’s tracking record). Such requests will be handled according to our Return Policy.
When you purchase the Popur X5 Self-Cleaning Litter Box on popur.com, we guarantee that you are entitled to the lowest price within thirty (30) calendar days from the date of your order. Upon request, we will refund you the difference as a result of any price reduction or special promotion. Please note that complimentary add-ons and gifts cannot be counted as or converted into monies. Popur retains the right to determine the price difference applicable under this price match program.
Please refer to our Warranty Policy for details.
Please refer to our Return Policy for details.
Product
There is only one model at retail because we believe it is the best design. Popur debuted on Kickstarter with a plastic bin, known as the Pro model. However, we sunset it in Nov 2022 because of several quality issues occurred during production, which resulted in a poor yield rate and hence a ridiculous cost. We have re-designed the bin that consists of an automatic lid and a cardboard base. While the new design retains the merits of the original for being automatic and self-sealing, it is also outfitted with the following advantages.
● It showcases our environmental consciousness by reducing 80% of the plastics used.
● It increases the net volume to 11 liters, and the storage capacity by more than 10%.
● It requires zero maintenance by simply replacing the durable cardboard base if necessary.
● It attaches to the tray more sturdily and prevents itself from being dislocated.
● It has features to help installing the bags more tightly, as well as installing up to 5 bags together.
● It is free from any magnetic or protruded parts which might rip off a fully loaded bag.
● It is less costly.
Popur X5 is 21.2” wide, 30.4” deep, and 18.2” high, combining both the litter tray and the trash can. You need extra head room above because it is 25.3” high when the litter tray is fully lifted.
The litter tray is in a cuboid shape with an area of 19.7” by 15.7”, and a diagonal as long as 24 inches. We all know that cats are liquid. But our official guideline is still to measure the length from the neck to the tail base of your cat. Ideally it is shorter than the diagonal.
That said, even a fully-grown, 37”-long Maine Coon finds his way into Popur comfortably. With the open-top design, your big cats can make use of the space outside Popur’s footprint. You are encouraged to give it a shot under our 100-Day Home Trial program.
Yes.
You may use standard kitchen bags, or a drawstring option. The opening of the bag should be at least 31.5” wide (ideally 35”). The depth should be at least 18”, but virtually all bags are much taller. Extra large cat litter box liners will also do, such as this one from Target.
To enhance your experience, we offer elastic band trash bags specifically made for Popur X5. These heavy-duty bags fit tightly in the trash can and will hardly dislodge. We will soon introduce compostable bags and a drawstring type as well.
Any clumping litter will work. Crystal litter is fine, but we don’t recommend unless it is powder-like or has small particle size. Do NOT use pellets that require a double-layer litter box. We suggest going for low-dust, lightweight, fast-absorbing, and hard-clumping options.
Please keep at least 8 liters (2 gallons) or approximately 8 kilos (18 pounds) of cat litter in the tray. That's about one inch below the edge of the liner. Maximum load is 12 liters or 15 kilos of litter. Popur holds 2x to 4x more litter than other self-cleaning litter boxes. So long as you leave sufficient litter inside, your maintenance burden is minimized.
To clear away the litter, please use the solid scoop that comes with the product. Alternatively, you may take out the grey liner first and toss all litter at once.
In our view, you don’t have to throw away any litter. We suggest you top up some fresh litter once every few days to make sure there is plenty left inside, which will help you keep a tidy tray handily. Otherwise, it’s totally up to yourself to decide whether it’s time to change the soiled litter completely or not.
Watch this video to see the simple steps of cleaning out the tray. Popur requires minimal upkeep efforts. Cleaning the surfaces with wet wipes occasionally will keep it going for a long, long time. For serious clean-out, our rule of thumb is once per quarter. But honestly, you don’t even have to if you follow our Best Practices.
Shipping
Yes, we offer free shipping to the contiguous United States on all orders of $40 or more.
The shipping cost for a Popur X5 unit may be as high as $350 for Alaska, Hawaii, Puerto Rico, and other U.S. territories outside the contiguous United States. Please check with us at support@popur.com before placing an order.
3-7 business days. To allow for cancellation, we typically process and ship your order in one or two day(s). Once the carrier receives the package, it will take 2 to 5 business days to deliver. Additional time may be required for shipment to remote areas. Orders are usually not delivered on weekends or holidays according to carriers’ service schedules.
Unfortunately, we cannot.
Popur ships from one of our fulfillment centers in California, Illinois, or New Jersey, depending on its proximity to you but subject to its inventory level.
By default, each item is pre-packaged and will be sent separately. We have a difficulty now in unifying the packing box because the size of different products varies significantly, and the combination is endless. We will find an optimal packing box and consolidate shipments in the future.
Yes absolutely. There is no price info on any of our packing materials.
Troubleshooting
Firstly, the full “error” has been fixed by a firmware upgrade discussed at long-term solution. Such error occurs mostly after changing the trash bag. Now the simplest solution is to unplug & re-plug the trash can.
Why?
There are sensors that monitor the trash can lid. If the lid cannot be tightly closed, it will be regarded as full. You may have noticed that the side of the trash bag is folded when installed. Usually, it is folded differently each time you install a new bag. The sensor is too precise that it even recognizes the tiny difference caused by the folded part, and therefore reports full incorrectly.
The lid will be automatically closed when it is powered back on. Also, its new position will be re-calculated as a baseline for determining full or not. Make sure the trash can is already in place before re-plugging, because it takes two seconds to recalibrate. Otherwise, moving around the trash can after the recalibration may cause the lid to deviate from its baseline position.
Tips for now
● Always unplug the bin first before changing the bag, and re-plug it after done. This way, the lid is recalibrated.
● Definitely do NOT "squeeze" the trash can, which will apparently distort the bin. Put it against the wall, gently. Same for any types of bins.
● Please go easy when opening the lid manually. Some people broke the mechanical arm while opening the lid.
The long-term solution
● We can now detect that the lid has been opened and closed manually. We will then instruct the waste bin to close its lid automatically and to re-calculate its baseline position.
● Originally, we detected all the time whether the waste bin was full or not. Now, we will only detect if it is full right after a cleaning cycle, which is more logical. Therefore, it won't be affected by any manual intervention.
● Based on the feedback from the community, we have upgraded some more features and discussed them in details in our November Update. Upon request, we will send you a physical update tool to implement all new features. Afterwards, you no longer need the tool, and may keep the device up-to-date via the firmware update function in the app.
First, check if the trash can works properly by triggering a cleaning cycle manually. If it does, most likely your cat sat on it or prevented it from opening.
Otherwise, the connection between the trash can and the litter tray is compromised. The box indicator on the display (bottom right corner) should be dimmed in this case. It could be due to a broken trash can, a broken USB port, or simply a broken USB cable.
You may manually open the lid first, and then plug the trash can into a portable power bank. If it doesn' t close the lid automatically, you have a broken trash can.
You may grab a gadget that runs on 5V/1A, such as a USB fan or your phone (no iOS devices), and plug it into the USB port. If the gadget doesn' t power on, you have a broken USB port.
Please contact us at support@popur.com with any picture or video that may help us understand and make a case.
Popur displays the cat face when it detects any motion in the tray area. For products shipped prior to Nov 2022, this is a false detection that might occur due to an early coding error. In the Popur app, please update the firmware to the latest version, which will fix the issue.
For products shipped prior to Nov 2022, this is a known bug. Please download the latest app and update your firmware. Then remove the device and connect the device again. This will rewrite the time zone record stored on the flash and fix the issue.
You may copy & paste your password into the app. Alternatively, you may put the letter/number after the space first, and then move the cursor back to add a space in.
Please do not connect your smartphone directly to the hotspot named Popur-xxxx in your WiFi settings. That's not a valid network. Make sure you are connecting the device to a 2.4Ghz bandwidth WiFi. Turn on the Bluetooth of your smartphone, and allow Popur app the access of Bluetooth.
Cat face (ears wagging) means detecting something (but not sure whether a cleaning cycle is necessary or not).
Cat face (ears not wagging) means detecting a cat (and a cleaning cycle will follow).
Hourglass means a cleaning cycle will start soon.
Progress arrows indicate the progress of a cleaning cycle.
Wagging tongue appears while booting the device.
A flashing trash can alerts that the trash can is disconnected.