Frequently asked questions

Also referred to as robo-litter, automatic litter box, cat litter robot, a self-cleaning litter box helps you scoop away litter clumps and solid wastes automatically. Our Popur robo-litters feature a new kind of mechanism protected by United States utility patents, which is the latest advancement in litter disposal technology, and different from any other self-cleaning litter boxes that existed earlier. Learn about Our technology and find out why it is superior.

Developed by longtime cat fanciers and talented engineers, Popur is your choice second to none.

Roomy space? 24-inch OPEN tray for your chonks.

Maintenance? NEEDLESS as long as you feed Popur with sufficient litter - real lifehack.

Going on a vacation? You got 30-day storage capacity.

Safety? Traditional ones may cut your pets. Popur is designed without such likelihood.

Quality? Sub-1% repair ratio.

Odors? Noise? Mess? All barely existent.

Carpet? OK.

Price? $399 with free shipping - that’s $300 lower than others.

Most cats acclimate to Popur litter boxes quickly as it looks like their old litter tray. To date, we have sold over 100,000 units but less than 500 families told us they needed to return as their cats could not accept the change. So, we believe statistically 99.5% of cats will eventually adapt. It would be helpful to follow the SMART steps as suggested in Tips & tricks to navigate through the transition period. Lastly, you may try out Popur litter robots risk-free under our 30-day free return program.

This is our money-back guarantee and 100% satisfaction promise. Popur-branded robo-litters purchased on the popur.com are eligible for return and refund within thirty (30) calendar days from the date of delivery. Conditions apply with regard to a full refund. Please refer to the complete Return & refund policy for your kind perusal.

When you make any purchase on the popur.com, we guarantee that you are entitled to the lowest price available in your region within thirty (30) calendar days from the date of your order. Upon request, we will refund you the difference as a result of any price reduction or special promotion but not due to currency exchange fluctuation. Please note that complimentary add-ons and gifts cannot be counted as or converted into monies. Popur retains the right to determine the price difference applicable under this price match program.

Popur X5 is 21.2” wide, 30.4” deep, and 18.2” high, combining both the litter tray and the trash can. You need extra head room above because it is 25.3” high when the litter tray is fully lifted.

The litter tray is in a cuboid shape with an area of 19.7” by 15.7”, and a diagonal as long as 24 inches. We all know that cats are liquid. But our official guideline is still to measure the length from the neck to the tail base of your cat. Ideally it is shorter than the diagonal.

That said, even a fully-grown, 37”-long Maine Coon finds his way into Popur comfortably. With the open-top design, your big cats can make use of the space outside Popur’s footprint. You are encouraged to give it a shot risk-free with our 100% satisfaction guarantee.

Yes, for all sizes. Simply install the fence or the top-entry wall and keep enough cat litter - see the next Q&A regarding our litter recommendations.

Consider turning on the Curious Cat function in the Popur App, which enables two new strategies, i.e., DynaMove and ActiveShield, alongside the original Curious Cat strategy to further safeguard your small pets. Watch this video to visualize these advanced safety features.

The DynaMove strategy will make sure there is zero gap between the filter and the litter bed in most cases by deciding the filter movement dynamically based on litter volume. Therefore, it’s impossible for your kittens to get under the filter. The ActiveShield strategy will retract the filter when a cat is detected, then resume the leveling process after the cat is found left. This way, it makes room for the impatient cat to use the toilet first. Needless to say, a sufficient amount of cat litter is a prerequisite for the Popur X5 to work properly. If for some reasons there is very little litter, as a precaution, in the Popur App please select the minimum two repeats for Leveling Litter, and the gap will still be less than one inch.

Please keep at least 7 liters or approximately 8 kilos of cat litter in the tray. A clever hack is to keep the litter level about an inch below the tray's brim. The Popur X5 is designed to ensure a sufficient amount of litter nearby the filter area, which is more challenging to sanitize than the front part.

Maximum load is 12 liters or 15 kilos of litter. Popur holds 2x to 4x more litter than other litter robots. So long as you leave sufficient litter inside, your maintenance burden is minimized.

Strictly speaking, the litter holding capacity is measured by volume, with a maximum load capped at 15 kilos to protect the machine. For your reference, we’ve summarized this cheatsheet based on our experience with 30+ cat litter formulas from various brands.

Most clumping cat litter will work. We suggest going for low-dust, lightweight, fast-absorbing, and hard-clumping options. Litter clumps that break up easily tend to create lots of scraps, which is an unnecessary burden on you.

PrettyLitter works. Other crystal litter that is powder-like or has small particle size is fine. Negative for marble-like crystal litter because it can be hardly sifted by the filter.

Clumping pellets are compatible but the diameter of the pellets should be 3mm or less, and the average length of the pellets should be 20mm or less. Otherwise, it will be difficult to sift the pellets. If you still prefer using large pellets, try gently crushing them inside the bag before use, or limit the amount of litter to prevent wasting.

We discourage using other pellets that require a double-layer litter box unless you acknowledge the sawdust left inside the tray.

You may use standard kitchen bags, or a drawstring option. The opening of the bag should be at least 31.5” wide (ideally 35”). The depth should be at least 18”, but virtually all bags are much taller. Extra large cat litter box liners will also do, such as this one from Target. To enhance your experience, we offer elastic band trash bags specifically made for Popur litter robots. These heavy-duty bags fit tightly in the trash can and will hardly dislodge.

To clear away the litter, please use the solid scoop that comes with the Popur X5. Alternatively, you may take out the grey liner first and toss all litter at once.

In our humble view, you don’t have to throw away any litter. We suggest you top up some fresh litter once every few days to make sure there is plenty left inside, which will help you keep a tidy tray handily. Otherwise, it’s totally up to yourself to decide whether it’s time to change the soiled litter completely or not.

Watch this video guide to see the simple steps of cleaning out the tray. Popur requires minimal upkeep efforts. Cleaning the surfaces with wet wipes occasionally will keep it going for a long, long time. For serious clean-out, our rule of thumb is once per quarter. But honestly, you don’t even have to if you adopt some Tips & tricks.

30-day capacity is a more intuitive way to illustrate the storage volume of Popur X5’s trash bin. We recommend changing the trash bag at least once a week, or more frequently in summer time. In practice, the ideal window varies based on the humidity, temperature, ventilation, your pets’ diet, etc. We believe you will soon draw an empirical conclusion based on your own use case.

Tests were conducted by Popur from January to May 2023 using the Popur X5 Self-Cleaning Litter Box with the cardboard waste bin. The tests lasted for 130 days in three households with one, three and five adult cats respectively. The full box alert was the criteria for determining if the bin was full, which measures a utilization rate larger than 90%. The test results have been compiled in this chart, and all of the waste storage times (number-adjusted) exceed 30 days.

The test results reflect the approximate waste storage capability of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 30-day waste storage capacity is applicable to a healthy adult cat at an average size of 10 lbs, and with normally 4 to 6 toilet visits every day. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend changing the garbage bags frequently for hygiene, at least once per week. On hot summer days, we strongly advise changing the garbage bags every two or three days.

Tests were conducted by Popur from January to April 2023 using the Popur X5 Self-Cleaning Litter Box with the cardboard waste bin and the automatic lid. The tests lasted for 120 days in a household with five adult cats. The test sample conducted in total 2,455 cleaning cycles, which is equivalent to around 20 cycles per day. When the bin was closed, there was no smell. The bin was open for about 30 seconds during each cleaning cycle. It took about 15 seconds for the escaped smell to dilute in the air and become unnoticeable. Therefore, the odor is only barely noticeable for 45x20=900 seconds in a single day, leaving the remaining 99% of the time odor-free.

The test results reflect the approximate odor control performance of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 99% odor-free performance is applicable to a ventilated environment. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend keeping the product in a place that is not intrusive to your living area.

Tests were conducted by Popur from January to April 2023 using the Popur X5 Self-Cleaning Litter Box. The tests lasted for 120 days in a household with five adult cats. The test sample conducted in total 2,455 cleaning cycles. Bentonite clay and tofu cat litter were used and the litter amount ranged from 8 liters to 11 liters. During the tests, stickiness was formed only in the two front corners. There were 21 cases where the sticked litter clump was not cleaned in the subsequent cleaning cycle, or equivalently 99% cycles were successfully stick-free.

The test results reflect the approximate stick-resistant capability of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 99% stick-resistant performance is applicable to a thick bed of premium clumping litter with an amount over 8 liters. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend topping up fresh litter every three to seven days to ensure the two front corners are always covered by litter.

We’ll send you an automated email when your order is shipped, the shipment is out for delivery, and the product is delivered. The tracking information can also be found in your profile or on carriers’ official websites. Alternatively, you may call the carrier for an update if you would like to schedule an appointment, a re-delivery attempt, a hold-up request, or report a missing package.

Yes, we offer free shipping on all orders to most countries or areas worldwide, including:

NORTH AMERICA: Canada, and contiguous United States (the 48 adjoining states and the District of Columbia).

ASIA PACIFIC: Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, and Taiwan.

EUROPE: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Exceptions

Shipping to Alaska, Hawaii, Cyprus, Belarus, Malta, Türkiye, Iceland, Japan, Philippines, Indonesia, or Thailand, will be charged at checkout, which has been greatly subsidized.

Shipping to Bosnia & Herzegovina, Liechtenstein, or Serbia are currently suspended.

For certain destinations, premium shipping options are available at checkout and additional shipping fees will apply automatically.

For other regions, please contact us at support@popur.com for a tailored quotation.

The shipping cost to Alaska and Hawaii for a Popur X5 unit is $250, which is crazy but we have done our best to subsidized $50 more compared with shipping cost to the other states. We do not ship to Puerto Rico or outlying islands.

3-7 business days. To allow for cancellation, we typically process and ship your order in one or two business day(s). Once the carrier receives the package, it will take 2 to 5 business days to deliver. Additional time may be required for shipment to remote areas. Orders are usually not delivered on weekends or holidays according to carriers’ service schedules.

Unfortunately, we cannot.

Popur ships from one of our fulfillment centers in California, Illinois, New Jersey, Toronto, Frankfurt, London, and Sydney, or directly from our factory in Shenzhen, China, depending on its proximity to you but subject to its inventory level.

By default, each item is pre-packaged and will be sent separately. We have a difficulty now in unifying the packing box because the size of different products varies significantly, and the combination is endless. We will find an optimal packing box and consolidate shipments in the future.

Yes absolutely. There is no price info on any of our packing materials.