Yes for all sizes. Simply install the fence or the top-entry wall and keep enough cat litter - see the next question regarding our litter recommendations.

If your device is on the firmware 4.1.0 or a newer version, consider turning on the Curious Cat function in the Popur App, which enables two new strategies, i.e., DynaMove and ActiveShield, alongside the original Curious Cat strategy to further safeguard your small pets.

The DynaMove strategy will make sure there is zero gap between the filter and the litter bed in most cases by deciding the filter movement dynamically based on litter volume. Therefore, it’s impossible for your kittens to get under the filter. The ActiveShield strategy will retract the filter when a cat is detected, then resume the leveling process after the cat is found left. This way, it makes room for the impatient cat to use the toilet first. Needless to say, a sufficient amount of cat litter is a prerequisite for the Popur X5 to work properly. If for some reasons there is very little litter, as a precaution, in the Popur App please select the minimum two repeats for Leveling Litter, and the gap will still be less than one inch.

A self-cleaning litter box helps you scoop away litter clumps and solid wastes automatically. Popur X5 features a new kind of mechanism protected by United States utility patent, which is the latest advancement in litter disposal technology, and different from any other self-cleaning litter boxes that existed earlier. Learn about Our Technology and find out why it is superior.

Developed by longtime cat fanciers and talented engineers, Popur is your choice second to none.

Roomy space? 24-inch OPEN tray for your chonks.

Maintenance? NEEDLESS as long as you feed Popur with sufficient litter - real lifehack.

Going on a vacation? You got 30-day storage capacity.

Safety? Traditional ones may cut your pets. Popur is designed without such likelihood.

Quality? Sub-1% repair ratio.

Odors? Noise? Mess? All barely existent.

Carpet? OK.

Price? $399 with free shipping - that's $300 lower than others.

Most cats acclimate to Popur X5 quickly as it looks like their old litter tray. To date, we have sold over 5,000 units and only ten families told us their cats could not accept the change. So, we believe statistically 99% of cats will eventually adapt. It would be helpful to follow the SMART steps as suggested in Best Practices to navigate through the transition period. Lastly, you may try out Popur X5 risk-free under our 30-Day Free Return program.

This is our money-back guarantee and 100% satisfaction promise. Popur X5 Self-Cleaning Litter Box purchased on popur.com is eligible for return and refund within thirty (30) calendar days from the date of delivery. Conditions apply with regard to a full refund. Please refer to the complete Return & Refund Policy for your kind perusal.

When you make any purchase on popur.com, we guarantee that you are entitled to the lowest price available in your region within thirty (30) calendar days from the date of your order. Upon request, we will refund you the difference as a result of any price reduction or promotion but not due to currency exchange fluctuation or pre-orders. Please note that complimentary add-ons and gifts cannot be counted as or converted into monies. Popur retains the right to determine the price difference applicable under this price match program.

Popur X5 is 21.2” wide, 30.4” deep, and 18.2” high, combining both the litter tray and the trash can. You need extra head room above because it is 25.3” high when the litter tray is fully lifted.

The litter tray is in a cuboid shape with an area of 19.7” by 15.7”, and a diagonal as long as 24 inches. We all know that cats are liquid. But our official guideline is still to measure the length from the neck to the tail base of your cat. Ideally it is shorter than the diagonal.

That said, even a fully-grown, 37”-long Maine Coon finds his way into Popur comfortably. With the open-top design, your big cats can make use of the space outside Popur’s footprint. You are encouraged to give it a shot risk-free with our 100% satisfaction guarantee.

Yes for all sizes. Simply install the fence or the top-entry wall and keep enough cat litter - see the next question regarding our litter recommendations.

If your device is on the firmware 4.1.0 or a newer version, consider turning on the Curious Cat function in the Popur App, which enables two new strategies, i.e., DynaMove and ActiveShield, alongside the original Curious Cat strategy to further safeguard your small pets.

The DynaMove strategy will make sure there is zero gap between the filter and the litter bed in most cases by deciding the filter movement dynamically based on litter volume. Therefore, it’s impossible for your kittens to get under the filter. The ActiveShield strategy will retract the filter when a cat is detected, then resume the leveling process after the cat is found left. This way, it makes room for the impatient cat to use the toilet first. Needless to say, a sufficient amount of cat litter is a prerequisite for the Popur X5 to work properly. If for some reasons there is very little litter, as a precaution, in the Popur App please select the minimum two repeats for Leveling Litter, and the gap will still be less than one inch.

You may use standard kitchen bags, or a drawstring option. The opening of the bag should be at least 31.5” wide (ideally 35”). The depth should be at least 18”, but virtually all bags are much taller. Extra large cat litter box liners will also do, such as this one from Target.

To enhance your experience, we offer elastic band trash bags specifically made for Popur X5. These heavy-duty bags fit tightly in the trash can and will hardly dislodge. We will soon introduce compostable bags and a drawstring type as well.

To clear away the litter, please use the solid scoop that comes with the product. Alternatively, you may take out the grey liner first and toss all litter at once.

In our view, you don’t have to throw away any litter. We suggest you top up some fresh litter once every few days to make sure there is plenty left inside, which will help you keep a tidy tray handily. Otherwise, it’s totally up to yourself to decide whether it’s time to change the soiled litter completely or not.

Watch this video to see the simple steps of cleaning out the tray. Popur requires minimal upkeep efforts. Cleaning the surfaces with wet wipes occasionally will keep it going for a long, long time. For serious clean-out, our rule of thumb is once per quarter. But honestly, you don’t even have to if you follow our Best Practices.

30-day capacity is a more intuitive way to illustrate the storage volume of Popur’s trash bin. We recommend changing the trash bag at least once a week, or more frequently in summer time. In practice, the ideal window varies based on the humidity, temperature, ventilation, your pets’ diet, etc.

Tests were conducted by Popur from January to May 2023 using the Popur X5 Self-Cleaning Litter Box with the cardboard waste bin. The tests lasted for 130 days in three households with one, three and five adult cats respectively. The full box alert was the criteria for determining if the bin was full, which measures a utilization rate larger than 90%. The test results are as follows, and all of the waste storage times (number-adjusted) exceed 30 days.

The test results reflect the approximate waste storage capability of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 30-day waste storage capacity is applicable to a healthy adult cat at an average size of 10 lbs, and with normally 4 to 6 toilet visits every day. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend changing the garbage bags frequently for hygiene, at least once per week. On hot summer days, we strongly advise changing the garbage bags every two or three days.

Tests were conducted by Popur from January to April 2023 using the Popur X5 Self-Cleaning Litter Box with the cardboard waste bin and the automatic lid. The tests lasted for 120 days in a household with five adult cats. The test sample conducted in total 2,455 cleaning cycles, which is equivalent to around 20 cycles per day. When the bin was closed, there was no smell. The bin was open for about 30 seconds during each cleaning cycle. It took about 15 seconds for the escaped smell to dilute in the air and become unnoticeable. Therefore, the odor is only barely noticeable for 45x20=900 seconds in a single day, leaving the remaining 99% of the time odor-free.

The test results reflect the approximate odor control performance of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 99% odor-free performance is applicable to a ventilated environment. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend keeping the product in a place that is not intrusive to your living area.

Tests were conducted by Popur from January to April 2023 using the Popur X5 Self-Cleaning Litter Box. The tests lasted for 120 days in a household with five adult cats. The test sample conducted in total 2,455 cleaning cycles. Bentonite clay and tofu cat litter were used and the litter amount ranged from 8 liters to 11 liters. During the tests, stickiness was formed only in the two front corners. There were 21 cases where the sticked litter clump was not cleaned in the subsequent cleaning cycle, or equivalently 99% cycles were successfully stick-free.

The test results reflect the approximate stick-resistant capability of Popur X5 Self-Cleaning Litter Box. As a benchmark, the 99% stick-resistant performance is applicable to a thick bed of premium clumping litter with an amount over 8 liters. The tests were conducted under supervision for exploration and illustration purposes. In real life, we recommend topping up fresh litter every three to seven days to ensure the two front corners are always covered by litter.

We’ll send you an automated email when your order is shipped, the shipment is out for delivery, and the product is delivered. The tracking information can also be found on carriers’ official websites. Alternatively, you may call the carrier for an update if you would like to schedule an appointment, a re-delivery attempt, a hold-up request, or report a missing package.

Yes, we offer free shipping on all orders worldwide, including:

NORTH AMERICA
Canada, and contiguous United States (the 48 adjoining states and the District of Columbia)

ASIA PACIFIC
Australia, Hong Kong, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand

EUROPE
Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom

The shipping cost to Alaska and Hawaii for a Popur X5 unit is $250, which is crazy but we have done our best to subsidized $50 more compared with shipping cost to the other states. We do not ship to other U.S. territories.

3-7 business days. To allow for cancellation, we typically process and ship your order in one or two business day(s). Once the carrier receives the package, it will take 2 to 5 business days to deliver. Additional time may be required for shipment to remote areas. Orders are usually not delivered on weekends or holidays according to carriers’ service schedules.

Unfortunately, we cannot.

Popur ships from one of our fulfillment centers in California, Illinois, New Jersey, Toronto, Frankfurt, London, and Sydney, or directly from our factory in Shenzhen, China, depending on its proximity to you but subject to its inventory level.

By default, each item is pre-packaged and will be sent separately. We have a difficulty now in unifying the packing box because the size of different products varies significantly, and the combination is endless. We will find an optimal packing box and consolidate shipments in the future.

Yes absolutely. There is no price info on any of our packing materials.

Click here to download the Popur X5 User Manual.

Click here to download the Popur X5 Quick Start Guide.

Firmware is the computer program embedded inside the physical litter box. It instructs the hardware device to run based on preset settings, and can be upgraded in the Popur App. The Popur App is a smartphone application that provides a few more functionalities and flexibilities. The App is optional and can be updated in the application stores. The firmware and the App have their own versions independent from each other.

Please hit Send after typing your email address. An email with the code will be sent automatically. The code will be valid for 10 minutes. Please check your junk folder in case the email is spammed. Also, please agree to the policies by tapping the preceding circle.

You may copy & paste your password into the app. Alternatively, you may put the digit/letter after the space first, and then move the cursor back to add a space in.

Please do not connect your smartphone directly to the hotspot named Popur-xxxx in your WiFi settings. That’s not a valid network. Make sure you are connecting the device to a 2.4Ghz bandwidth WiFi. Turn on the Bluetooth and Location Services of your smartphone, and allow Popur App the access of both.

An alternative way is to use the hotspot of another phone as "WiFi", and change the settings of your Popur device. Router may have different restrictions but personal hotspot has always worked at every attempt.

Please reset your device and re-establish the WiFi connection. Check out the following video for the quick steps.

Please allow us to join as a family member so we can help upgrade the device. Without the permission, we cannot troubleshoot your device. Follow this path: Family > My Family > Add Member > Copy Code, and send us the code.

First, make sure the firmware is up-to-date (version 4.1.4 or above), and the trash bin is cleared from walls or bags. Reboot the device. If the issue persists, please let us know your order details such as name, order number or email address for ID purpose. Should you have a new address, please inform us so we can arrange replacements promptly when necessary.

Make sure the firmware is up-to-date (version 4.1.4 or above), and the trash bin is properly positioned (see video).

Try placing two or more bags together in the bin, which may help prevent premature full detections of the bin. Reboot the device and run cleaning. If the issue persists, please record and send us a video of the lid’s behavior during the cycle to help us observe and provide a solution.

We sunset the original plastic bin in November 2022. Please contact us for a free upgrade.

If you prefer to repair the old bin, check out the videos for self-service. We can still provide the motor and the cable parts. Replace the internal cable or replace the motor.

The front guard might be dislodged during transportation. It should be secured on the tray and you may lift the litter box by grabbing it. Try pressing it hard, which produces a firm clutch sound as heard in the video. Otherwise, we suspect it’s not in a proper shape and you may send a picture for us to inspect. We will send you a new one to replace.

The filter rarely breaks. Otherwise, please contact us for a replacement.

See whether the following video describes your issue. If not, please send us a picture of the broken piece for investigation.

The display is acting up. Or, the display shows a 4-digit/letter error code.

Please provide us with a picture of the anomaly so we can decide how to assist.

Most likely the shaft has become less smooth after a long time due to dust. Try applying some lubricants on the frame part, preferably in spray form. Please contact us if the issue persists.

This issue was found with some units shipped prior to November 2022.

Popur displays the cat face when it detects any motion in the tray area. This is a false detection that might occur due to an early coding error. In the Popur App, please update the firmware to the latest version, which will fix the issue.

The sensitivity can now be adjusted following the instructions.

This issue was found with some units shipped prior to November 2022.

Please download the latest app and update your firmware. Then remove the device from the app, and connect the device again. This will rewrite the time zone record stored on the flash and fix the issue.

Applicable to units shipped before February 2023.

After powering up by a power bank (or any 5V adaptor with the USB Type A interface), the dongle will give you two beeps saying it is ready. Then connect it to the tray.