Updated on March 15, 2023
Thank you for visiting and shopping at popur.com. Popur aims to offer you the best shipping options. The following are the terms and conditions that constitute our Shipping Policy.
We offer free shipping on all orders to the countries or areas listed below.
- Asia Pacific: Australia, Hong Kong, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand.
- Europe: Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
- North America: Canada, and contiguous United States (the 48 adjoining states and the District of Columbia).
Shipping to Alaska and Hawaii is charged at checkout, which has been greatly subsidized. We offer free shipping to New Zealand on lightweight accessories only. Please check with us at firstname.lastname@example.org for shipment to other regions.
Shipping surcharges may apply in some rare cases. Please refer to the following section.
Shipping surcharges, as determined by the carrier, may be charged to you at the time finishing an order, or retrospectively according to the actual expense billed on us. Most shipping surcharges are caused by the following two reasons:
- Change of address, no matter by the sender or the recipient.
- Delivery to a remote area, often known as Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS).
Shipment Processing Time
We typically ship one or two business day(s) after an order is received and processed. Orders are usually not shipped or delivered on weekends or holidays according to carriers’ service schedules. Pre-orders are shipped according to the estimates provided on the corresponding product detail pages.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In any case, we aim to process your order within 5 business days. If there is a significant delay in the shipment of your order, we will contact you via email.
You may request us to postpone shipment by contacting us at email@example.com.
Shipment to P.O. Box or APO/FPO/DPO Addresses
Popur.com ships to commercial or residential addresses. We do not ship to P.O. Box or APO/FPO/DPO addresses, unless the shipment parcel is a small item and carried by post. If you are unsure about your shipping address, please contact us at firstname.lastname@example.org before ordering.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing the tracking number(s). The tracking number will usually be active within 24 hours. The estimated delivery time is 3-5 business days from the date on which the carrier receives the package. In the United States, most Popur packages are shipped via DHL, FedEx, UPS or USPS. You could contact the carrier for further information.
- DHL: +1 (800) 225-5345
- FedEx: +1 (800) 463-3339
- UPS: +1 (800) 742-5877
- USPS: +1 (800) 275-8777
Shipment Pick-Up & Unsuccessful Delivery
When you cannot be contacted, your address is incorrect, or in other cases where delivery attempts fail, the shipping carrier may leave the parcels at a local pick-up shop or return the parcels back to our warehouse. A re-delivery can be arranged at your cost.