Shipping policy

Last updated: December 1, 2025

Thank you for visiting and shopping at popur.com. Popur is committed to providing reliable, efficient shipping options worldwide. The following terms and conditions constitute our official Shipping Policy.

Shipping Regions

We offer free standard shipping on most orders to the regions listed below. This list is provided for general reference and may not always reflect the most recent updates. The shipping destinations and methods displayed at checkout will always be the most accurate.

Asia Pacific

Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, Taiwan.

Europe

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

North America

Canada and the contiguous United States (48 adjoining states and the District of Columbia).

Exceptions

Shipping to Alaska, Hawaii, Cyprus, Belarus, Malta, Türkiye, Iceland, Japan, Philippines, Indonesia, and Thailand will incur additional fees at checkout—these rates have already been significantly subsidized.

Shipping to Bosnia & Herzegovina, Liechtenstein, and Serbia is currently suspended.

Certain destinations may offer premium shipping options at checkout; additional fees apply.

For all other regions, please contact support@popur.com for a customized shipping quote.

In rare cases, shipping surcharges may apply. See details below.

Shipping Surcharges

Shipping surcharges, as determined by the carrier, may be applied at checkout or billed retrospectively based on actual charges incurred. The most common reasons for surcharges are:

  1. Change of address, whether initiated by the sender or recipient.
  2. Delivery to remote or extended service areas, often referred to as Delivery Area Surcharge (DAS) or Extended Area Surcharge (EAS).

Shipment Processing Time

Orders are typically shipped within 1–2 business days after payment is processed. Orders are not shipped or delivered on weekends or carrier holidays. Pre-orders will ship according to the estimated timelines indicated on the relevant product page.

During high-volume periods, shipments may experience slight delays. Please allow extra transit time. We strive to process all orders within 5 business days. If a significant delay occurs, you will be notified via email.

To postpone a shipment, please contact us immediately at support@popur.com after placing your order.

Shipment to P.O. Box or APO/FPO/DPO Addresses

Popur ships primarily to residential and commercial addresses. Shipments to P.O. Boxes or APO/FPO/DPO addresses are generally not supported, except for small parcels carried by postal services. If you are unsure whether your address qualifies, please contact us prior to ordering.

Shipment Confirmation & Order Tracking

Once your order ships, you will receive a Shipment Confirmation email containing tracking information. Tracking details may also appear in your store profile order history.

  • Tracking numbers typically activate within 24 hours.
  • Domestic delivery times are generally 3–5 business days after the carrier receives the package.
  • International delivery times vary by carrier and will be reflected in the tracking updates.

Major U.S. carrier contact numbers:

  • DHL: +1 (800) 225-5345
  • FedEx: +1 (800) 463-3339
  • UPS: +1 (800) 742-5877
  • USPS: +1 (800) 275-8777

Wrong Address, Loss & Theft

If you need to correct your shipping address, please email support@popur.com within 24 hours of placing your order. If your order has already shipped, we may attempt to intercept the shipment. If successful, your order will be resent to the corrected address once returned.

If the carrier’s proof of delivery matches the shipping address provided in your order, Popur is not responsible for loss or theft. Such orders are not eligible for re-shipment or refund.

Any additional costs resulting from an address correction are the responsibility of the buyer.

Delayed or Stalled Transit

Orders are shipped through reputable global and regional carriers (e.g., DHL, DPD, FedEx, UPS, USPS, Amazon Shipping, 4PX, SF Express, Yun Express, PPL Logistics, Purolator, UniUni, Allied Express, TOLL, Canada Post, Australia Post, and Universal Postal Union member networks).

Popur is not liable for shipping delays or stalled tracking updates once an order is in the carrier’s possession. Delivery issues should be addressed directly with the carrier; however, we are happy to assist with filing complaints or investigation requests.

Self-Collection, Unsuccessful Delivery & Returned Shipments

If a shipping carrier is unable to complete delivery—whether due to incorrect address information, unsuccessful contact attempts, or other delivery issues—your parcel may be held at a local pick-up location or returned to our warehouse.

  • Re-delivery can be arranged upon request, with shipping costs paid by the buyer.
  • In certain situations, Popur may advance the return and re-shipping fees as a courtesy.
  • If you subsequently request a refund, the actual two-way transportation costs will be deducted from the refund amount.