Error code D

Last updated: August 9, 2026
Applicable model: Popur S7 Split Litter System (SLS)
Applicable firmware version: 4.0.0 & onwards
Applicable mobile app version: 2.0.0 & onwards (both Android & iOS)

🔍 Troubleshooting Suggestions

Error code D indicates that several electronic components on the interface board are no longer working reliably, which is a definitive hardware failure. As a result, the sifter cannot function as expected. In tandem with this code, the status light will also turn into the solid red color.

Error code D is an escalation from codes G, H, L and M.

🪛 Repair or Replacement

Please kindly replace the interface board after receiving this error code. Feel free to keep the sifter motor as backup and skip the corresponding section in the video, as it is not applicable to the present issue.

For the replacement parts:

• Please contact our Customer Care Department if your unit is under warranty.
• If out of policy, kindly refer to the corresponding parts listed in our store: Sifter Motor & Interface Board for Popur S7.
• Video guide: https://youtu.be/cYLAHJexIPQ.

Warm reminder: If you don't hear from us within 48 hours, it suggests that your email provider has spammed or blocked our reply. Please add our domain (@popur.com) to your approved senders list or check the junk folder. You may go ahead purchase the above parts first to save shipping time, and ask for a refund retrospectively. Please note this type of refund can only be issued via non-expiring store credit as a warranty arrangement.