Frequently asked questions before purchase

Seeking more clarity before commiting an order? Our FAQ covers mostly-asked topics from robo-litter features and compatibility to shipping, guarantees and more.

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Comprehensive self-service resources

Self-service resources setup guides

Unbox & setup guides, instructions, how-to's, assembly

Onboarding

Self-service resources troubleshooting

Product issues & quick fix, repairs, App, wifi connectivity

Troubleshooting

Self-service resources setup guides

Best practices, ideas, recommendations, success stories

Tips & tricks

Self-service resources product documents

User manuals, firmware updates, App release records

Product docs

Contact our customer care team

Need help fast? For technical assistance, product issues, bug reports, warranty claims, or order questions, please create a support ticket to provide us with essential information—our customer care team typically responds within 24 hours.

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