The lid won't open when dumping the feces. It dumps it all over the lid and floor. I took it apart and made sure it was clean, but still not working. I was pleased with it prior to this issue.
Hi Debbie, sorry for the inconvenience caused. Our support specialist has reached out by email to help address the issue today.
The unit won’t open when the bin is dumping the litter; dumping the excrement everywhere. Just sad that it didn’t even last a year.
Hello Matthew, we apologize for any inconvenience you've experienced. An email has been sent to you regarding the lid issue, and we are committed to assisting you in resolving the matter. Thank you for your understanding.
Waited 2 weeks for the part and it won’t shut off once lidd has opened then closed. Motor keeps running. I have hit the reset button and it continues to do this, so I shut it off-didn’t want it to start a fire from overheating. Wasted $50!
Hi Kathleen, we apologize for any inconvenience you've experienced. Our customer service team has sent an email to you regarding the lid issue, and we will definitely help address the issue or replace it with a new one. Thank you for your understanding.
After trying other automatic litter systems, I have found the ONE! This system works amazing. I have 3 cats, 2 that are maine coons. They didn't like the enclosed systems. The trash can lid keeps the odor in and my house smelling great!
Hi Popur Team,
I like the Popur - my cat loves it too! Unfortunately though, this becomes an issue as my cat is so excited when the lid opens, and jumps vigorously on top of it and catches the falling sandballs to distribute them in the room. My cat had so much fun doing so, it destroyed the lid mechanism within 5 weeks of purchase.
I ordered a new one and caged it in - this is now in testing phase.
All this to say, maybe there is an option to make the automatic lid more custo and prevent cats accessing the back of the Popur?
Thank you for your consideration.
Kind regards, Christine