It's great to have a spare so you can swap them out when you clean your unit and then clean the filter. That being said it's a royal pain to get it lined up when reinstalling it.. several cuss words and 2 people later finally got it attached.. there has to be a better way to swap dirty for clean one
I'm loving the Popur! It is the best automatic cat litter cleaner. Saves me so much time with four indoor cats.
I had emailed support about the missing item and they stated it was received when It was not. Kitty from support used the tracking number from a lid I had also purchased to prove it was received. AT this point I highly doubt I will ever gopt what I had purchased and it is a loss of money on my part. If you want good customer service do not do business with this company.
Hi Bryan, as said in last reply, we will send a new one. And the new filter has been collected by the carrier to replace the missing parcel. I don't know why there is such a misunderstanding, but our apology. We'll receive the tracking number in about 12 hours and will update it in your order directly.
This was my reply on Saturday. 'Just checked the tracking. It's most likely a missing parcel. We will send you a new one and update the tracking in your order. For any future matters, feel free to contact us directly via firstname.lastname@example.org or on Facebook. Thanks!'